- Cancellation policy of the concerned hotel will be applicable on the room, or package booking, for which the reservation is made. Generally, the cancellation charges will vary from a minimum of 10% to a maximum of 100% (no refund). The exact cancellation charge will vary case to case depending on season, number of days before check in date, etc.
- A ‘No Show’ will result in forfeiture of the full amount paid during reservation. ‘No Show’ is applicable when the guest is not available on day 1 of the itinerary. If one member of the family is not available, the ‘No Show’ policy will still be applicable for that member and the entire amount for that member will be forfeited.
- Check In / Out timings as prescribed by the respective hotel is to be followed by the guest. Extra charges for retention of rooms beyond the Check Out time will be billed by the hotel & has to be paid directly at that hotel.
- No refund can be made to the guest for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (breakfast, lunch, dinner, tea) or for any and all voluntary modifications made by the traveller.
- Airport transfers where applicable are at an additional cost.
- Trails Untravelled is a booking medium for the hotels, & is only responsible up to the point of allotment of reserved room to the guest.
- Trails Untravelled is not directly responsible for maintenance & upkeep of the hotel rooms, food quality, or services provided by the hotel.
- No refund is admissible on count of deficiency in quality of amenities provided.
- Any dispute regarding, service provided, room quality, food quality, transportation, complimentary transfers as provided by the hotel, is to be taken up with the concerned hotel directly by the guest without involving Trails Untravelled at any point.
- All extra charges for laundry, telephone, mini bar, alcohol, beverages, and food, taxes, etc. as billed by the hotel are to be paid directly by the guest on his/her own account.
- For package tours, after departure, in case any or all of the services included cannot be supplied, or if there are changes in an itinerary for reasons beyond the control of Trails Untravelled, the agency will arrange for provision of comparable services. Any resulting additional expense will be payable by the guests, and any resulting savings will be refunded to guests.
- Refund claims are forwarded to the concerned hotel, & a refund is possible only when the amount is returned / credited to the Trails Untravelled account by the hotel.
- Neither part nor full refunds are permissible if the area/location of the hotel suffers a power cut, due to load shedding or otherwise & air-conditioners / fans / lights etc. do not function.
- Guests not availing the services offered due to personal sickness/tragedy will not be eligible for a refund.
- No refund is applicable if the services cannot be rendered due to natural calamities, Riots, Curfew etc. in the respective area of travel.
- Additional charges arising due to the postponement of travel dates after initial confirmations will have to be borne by the guest.
You may please read up our ‘Privacy Policy’ too.
